Last updated: June 2026
1. About this policy
Smile Spot Mawson Lakes is committed to protecting the privacy of your personal information. This policy explains how we collect, use, hold, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information we collect
We may collect the following types of personal information:
- Identity information, name, date of birth, address, phone number, email address
- Health information, medical and dental history, treatment records, x-rays, photographs, and clinical notes
- Financial information, health fund details, Medicare number, payment information
- Website information, if you use our contact form, we collect the information you provide (name, email, phone, message)
3. How we collect information
We collect personal information directly from you when you:
- Register as a patient at our practice
- Complete new patient forms
- Attend appointments
- Contact us by phone, email, or through our website contact form
- Book an appointment online
We may also receive information from referring dental or medical practitioners, health funds, and Medicare.
4. How we use your information
We use your personal information to:
- Provide dental treatment and care
- Manage appointments and communicate with you about your care
- Process payments and health fund claims
- Comply with legal and regulatory obligations
- Send appointment reminders
- Respond to enquiries submitted through our website
5. How we store and protect your information
We store personal and health information in our practice management system with appropriate security measures including access controls, encryption, and secure backups. Physical records are stored in locked areas accessible only to authorised staff. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
6. Disclosure of your information
We may disclose your personal information to:
- Referring or treating dental and medical practitioners
- Dental laboratories for the fabrication of dental prosthetics
- Health funds for the processing of claims
- Government agencies as required by law (e.g. Medicare, AHPRA)
We will not sell or share your personal information for marketing purposes.
7. Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request information about how your data is handled
- Complain if you believe your privacy has been breached
8. Website and cookies
Our website does not use tracking cookies or third-party analytics. The website is a static site that does not store any visitor data. If you submit the contact form, your message is sent to our practice email and is not stored on the website.
9. Contact us
If you have questions about this privacy policy or wish to access or correct your personal information, please contact us:
- Email: admin@smilespotmawsonlakes.com.au
- Phone: (08) 8258 0650
- Address: 1/3 Coventry Street, Mawson Lakes SA 5095
10. Complaints
If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.